Continuous Support That Drives Better Operational Outcomes through
Fuel Management Insights
VERIDAPT is the leading fuel management platform for mining and rail with a reputation for developing innovative and reliable solutions, led by our team of experts committed to customer success at every level.
The VERIDAPT Customer Success Team recognises the importance of generating accurate reconciliation data and driving fuel savings in the mining and rail sectors.
VERIDAPT seeks to engage customers at the highest level to continually increase value. The result is greater ROI and overall satisfaction.
Customer Support That Meets The Needs of Every Business
Standard
The Standard offering is specifically designed for basic digital hydrocarbon management and troubleshooting at the site. Onboarding is a key component of all levels of VERIDAPT’s Customer Success.
Premium
Premium support includes all standard support services with the added benefits of a proactive approach supporting greater hydrocarbon management performance and better operational outcomes.
Premium customers are assigned a dedicated Customer Success Manager by VERIDAPT to remotely monitor operations and conduct weekly performance audits. This facilitates identification and proactive notification of potential issues. This support is key to ensuring consistently accurate reconciliation with high data integrity.
Platinum
VERIDAPT Platinum is the ultimate level of hydrocarbon management customer success service offered. It includes all benefits of Standard and Premium levels of support and much more. A highly trained VERIDAPT expert is exclusively dedicated to analysing and troubleshooting at every stage of hydrocarbon management at the site.
Platinum is effective for customers with resource constraints, providing the benefit of SMEs with industry experience to support and compliment your on-site team. This high-level service provides regular reporting, insights and training to meet specific business needs and drive operational efficiency. The dedicated resource will provide remote support from a VERIDAPT office and act as an extension of the in-house team with access to integrated business systems. This scope can be customised to meet specific business requirements and objectives.
Global 24/7 Support
VERIDAPT Customer Success provides technical support through our specialised team complimented by a global network of technical partners.
VERIDAPT’s Customer Success
reporting in Fuel Management.
- Live Interactive Dashboards
- Refuelling Flow Rates
- Refuelling Times
- Burn Rates
- Utilisation Analysis
- Delivery Docket Validation
- Coolant and Lubricant Reporting
- Field Fault Reporting
- And More Customisable Reports
